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EyeOnJewels adds an additional level of quality control to every purchase. If there is ever a valid case of dishonest or misleading communication or expectations set by the store, we will honor the claim. These instances are unique and will have to be evaluated individually by EyeONJewels but you can rest assured that we will do our best to make sure every transaction is honest and fair.
In the case of precious stones and metals, any returns will have to be verified as original before return claims are honored. There may be a validation fee or re-stocking feed depending on the specific product. Please ask the store or EyeOnJewels if you have any questions before you make a purchase.
All products listed on EyeOnJewels.com have the available shipping options listed individually. Products will be shipped according to the store selling the item and you will receive an update after you have placed your order. For general products, we encourage all stores to ship sole items within 48 hours of the transaction. If for any reason the item will be shipped later than expected we will make all reasonable efforts to notify you as early as possible of any delays or issue in shipping the item.
As always please contact us if you have any questions regarding any aspect of transactions or store listed on EyeOnJewels.com.
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