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Liberty Diamonds, Irvine, CA
These earrings contain 28 diamonds that are .17ctw and H+/I1 quality, 14K White Gold, Liberty Collection
Pre Owned Policy
STANDARD RETURN POLICY
A full refund or exchange will be issued to the purchaser for merchandise returned within 10 days of receipt of original sale of merchandise in original condition including packaging, original certificates and appraisals. Only merchandise purchased from Liberty Diamonds will be accepted for return or exchange. All merchandise must be in new, unused and unworn condition. Only the original purchaser may obtain a refund or credit card credit when the merchandise is returned. All returned or exchanged items after the 10 days are subject to a 10% restocking fee and are given store credit. No refunds or credit will be issued for custom orders, special orders, altered, sized or engraved merchandise. All credits or refunds will be issued less shipping and handling. Shipping is not included in the store credit issued.
CUSTOM AND SPECIAL ORDER RETURN POLICY
Custom and Special Orders are non-returnable items. Deposits given for any item that is canceled by a customer before completion will be used to pay for parts and labor incurred until that point and any remainder will be issued a store credit and the item will enter stock or be scrapped at Liberty Diamonds’ discretion. All work is the property of Liberty Diamonds and cannot be reproduced without the expressed written consent of Liberty Diamonds. Liberty Diamonds has full rights to all working CAD files which are used in the design process.
Ring shopping is a very difficult task and can be so overwhelming. I did a lot of research, saw a lot of diamonds in person around the diamond district in LA and around a few places in the OC. I decided on this place for a few reasons. Their customer service is top notch. From taking my initial call to the scheduled appointments. I felt like I was being taken care of versus having to fight for someones time. They also were able to find a diamond with my specific needs for a very good price. They are very competitive to dealers in the diamond district without it feeling shady. They also did an awesome job creating the band I wanted. Other places said it would take a month to custom make a band. And that was optimistic. Liberty was able to make my band in just a week and a half. They were even able to show a cad design of the band before making it. AWESOME! The team there is very knowledgeable. And they aren't pushy at all. They had an opportunity to upsell me on a bigger diamond but respected my budget and actually advised to stay within budget. My now fiance gets a ton of compliments on her ring and she is in love with her ring! I honestly wish I had saved so much of my time and money driving around looking for a place and just went straight here!
Love love love the ring that Troy at Liberty Diamonds helped me design and (ultimately) propose to my NEW fiance with! Over the course of a couple weeks, Troy helped me go from a total novice about jewelry to a total novice who at least knew what he wanted to get. Once we were ready to move forward, Troy communicated with me throughout the process as the ring was designed and constructed, giving me the impression the whole time that he and his team truly cared about me as a customer and my experience. Living on the other side of the country, he even shipped the ring free of charge. Once I had it in my hand, I confirmed that it was everything we discussed. Finally, putting it on my (new) fiance's hand, I was so proud to be able to give her a solid, quality, and "locally made" product that I know will last a lifetime. Thanks, Liberty Diamonds!
I didn't want to write my review until after I proposed because I was scared the now-fiancé would see! I bought my wedding set from Costco. I brought the rings to Liberty Diamonds for re-sizing. Before I even bought the rings, I was asking Liberty a bunch of questions since I know literally nothing about jewelry. They were upfront and honest with me. I was told re-sizing voids Costco's warranty, but that was ok with me. I needed a 6.5 ring size and Costco only sells in full-sizes. Liberty instructed me that it's better to buy a size up (7) than a size down (6). They also told me that Costco is able to offer such low prices because of the size of the diamonds (I guess there are many small diamonds as opposed to a few large ones), at least in the price range I was looking for. Big and sparkly works for me, so whatever. Customer service was essential for me and they exceeded expectations. They were timely with their work and I'm happy with the outcome. Highly recommend for re-sizing!
My experience could not have been better. The entire process was very transparent and smooth. Jeffrey was a pleasure to work with and ensured that I found the PERFECT diamond and setting, after spending time discerning what I wanted and sourcing some stones. Did not try to upsell me or anything of the like. Highly recommended. And the ring worked!
I was in one of those "need to get it done now" mood as I was preparing for a trip the following day. The watch I wanted to bring with me was in need of a new battery. After getting several quotes through Yelp and calling some jewelry stores in Irvine (range was $10-$25), Liberty Diamonds was the cheapest of them all, and major bonus, the nearest in distance to me at that moment. Google Maps took me around but it really isn't that hard to find in the Skypark Circle. I was buzzed-in right away and was accommodated by a nice young man. Told him what I needed and he said it was going to be fast, easy, and just $10. I waited about 15-20 minutes until he came back out. He was apologetic even before I said anything and charged me only $5 because of my patience. Now, that's customer service right there and my new go-to for battery replacements.
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