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Returns and Exchanges We will refund or exchange any stock item sold from our showcase within 30 days of purchase, as long as it was not worn or altered from its original showcase condition Items must be returned in the original gift box with all warranty cards, instructional books, and gemological report papers intact and in good condition Special orders, custom items, and altered items are non-returnable.
Custom Work All custom jewelry is nonrefundable and requires a 30% deposit before the work begins Full payment upon receipt of custom work will denote the client's complete satisfaction Custom WorkAll custom jewelry is nonrefundable and requires a 30% deposit before the work begins.
A pre-owned product that was inspected and tested to work and look like as specified in the images and description provided on each individual item. . Source
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